Oct 20, 2008 1
User Complaint: “I was used to the old version”
Last week, I just finished upgrading the old version of one of the online sales reports and I informed them about our changes. But just this monday, one of our users provided us a feedback regarding the sales report.
“I was more used to the old version”, she said. This person is one of our users who mostly use our web app to get financial/sales data on our agents to compute for their monthly sales incentives.
The difference is that the old version has no AJAX feature compared to the new version.
I just explained it to her that the changes would be more helpful and beneficial because there are new features added, more bugs are fixed.
“Maybe I am just resisting myself against the use of the new version.” She just admits.
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